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Frequently Asked Questions
Need answers? We've got you covered
General Insurance
What is insurance?
Why do I need insurance?
What's the difference between an insurance broker and an insurance company?
Do I pay more if I buy insurance through a broker?
Can I transfer my insurance policy to someone else?
Motor Insurance
Is motor insurance mandatory in Kenya?
What's the difference between Comprehensive and Third Party insurance?
How is my motor insurance premium calculated?
What should I do if I'm involved in a car accident?
When is a car written off?
What is an excess/deductible?
Health Insurance
What does health insurance cover?
Is there a waiting period?
Can I choose any hospital?
Claims
How do I file a claim?
How long does it take to settle a claim?
Should I report minor accidents?
Payments & Premiums
When is the premium due?
Can I pay my premium in installments?
How can I reduce my premium?
Still have questions?
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